Information We Collect from Users
When you register and use the e92 platform, we collect various types of information to ensure that the services we provide are safe, seamless, and relevant to you. The following are the main categories of information collected:
- Account information: Full name, email address, phone number, date of birth, and password you registered when opening your account.
- Payment information: Payment method details in Malaysian Ringgit (MYR) including bank account holder name, account number (stored encrypted), and deposit and withdrawal history.
- Device and browser information: Device type, operating system, web browser, IP address, time zone, and language settings used when accessing the e92 platform.
- Usage data: Records of in-platform activity, including games played, betting history, session duration, and interactions with platform features.
- Cookies and tracking data: Small files stored on your device to enable automatic login, remember your preferences, and improve your overall experience.
We only collect information necessary for platform operations and do not gather data beyond what is required.
What This Information is Used For
All information collected by e92 is used for clear and legitimate purposes. We do not use your data for other purposes without prior notification.
- Verify identity and process new account registration.
- Securely processing deposits, withdrawals, and all transactions in MYR.
- Providing responsive and effective customer support.
- Sending important information regarding your account, security, and platform updates.
- Detecting and preventing fraud, money laundering, or account abuse.
- Enhancing user experience based on usage patterns and feedback.
- Complying with applicable Malaysian laws and regulations.
E92 will not use your data for third-party advertising purposes without your explicit consent.
Cookies, Tracking & Data Storage
The e92 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies allow the platform to remember your login preferences, ensure smooth betting sessions, and help us understand how users interact with the platform.
There are two main types of cookies we use:
- Session cookies: Automatically deleted when you close your browser. Used to maintain login status during an active session.
- Persistent cookies: Stored on your device for a set period. Helps recognize your device on return visits and reload your preferences.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some e92 platform features.
Data Storage & Security
All collected personal data is stored on servers protected with the latest encryption technology. e92 applies strict technical and organisational security measures to prevent unauthorised access, disclosure, or destruction of data. User passwords are never stored in plain text — they are encrypted using a one-way hashing method that cannot be reversed by our staff.
Your data will be retained as long as your account remains active or for as long as required to meet our legal obligations. After account closure, data will be deleted or anonymized within prescribed periods to comply with regulations.
Sharing Information with Third Parties
E92 respects user privacy and does not sell, rent, or commercialise your personal data to any third parties. However, limited circumstances may require sharing information:
- Payment service provider: Transaction details are shared with licensed payment processors involved in handling your MYR deposits and withdrawals. They are bound by strict confidentiality obligations.
- Legal authorities: We may be required to disclose information when ordered by courts, law enforcement agencies, or Malaysian regulatory authorities.
- Fraud prevention: In cases of fraud detection, information may be shared with parties involved in preventing financial crime.
In all the above situations, we ensure only the minimum information necessary is shared, and recipients are bound by equivalent data protection obligations.
Your Rights as an e92 User
As an e92 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
- Right to Correct: If your data is inaccurate or incomplete, you can request corrections via your account settings or by contacting customer support.
- Right to Erasure: You may request deletion of your personal data, subject to legal compliance and any ongoing contractual obligations.
- Right to Object: You have the right to object to the processing of your data for specific purposes, including marketing communications.
- Right to Data Portability: You can request your data in a structured format that can be transferred to another platform.
To exercise any of the above rights, please contact e92 customer support through your account help portal or by email at [email protected]. We will process your request within a reasonable timeframe as required by applicable law.
Policy Changes & How to Contact Us
E92 reserves the right to update or amend this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or the technologies we use. Users will be notified of any material changes via in-platform notifications or their registered email address.
The "Last Updated" date at the top of this document changes with every amendment. We encourage users to review this policy regularly to stay informed about how we protect your privacy.
Continued use of the e92 platform following any policy changes will be considered acceptance of those changes. If you do not agree with the changes made, you are advised to stop using the platform and contact us to close your account.
For any inquiries, concerns or requests related to this Privacy Policy, please contact our team:
- Email: [email protected]
- Support portal inside your e92 account (after logging in)
- Section Frequently Asked Questions for instant answers about data privacy and security
This Privacy Policy should be read alongside Terms & Conditions e92 platform for a full overview of the rights and responsibilities of all parties.
Have More Questions About Your Data Privacy?
Check our FAQ section or log in to your e92 account to manage your privacy settings and contact customer support directly.